At The Service Companies, we understand that our associates are the key to providing Service. Above All. No matter the level, department or service segment, our dedicated associates allow us to perform at the highest level and cultivate a strong corporate culture. This is why we developed Leaders in Service, a series of interviews recognizing the high-performing associates across our company.
We welcome Alan Ching, Director of Operations at a casino hotel in Laughlin, Nevada, as our newest addition to our Leaders in Service series. A member of our Managed Services division, Alan has been integral to the segment’s success over the past four years. His passion for the job, dedication to service and his associates, along with his knowledge and expertise in the field, makes him a respected leader within our organization. Learn more about Alan as he reflects on what it’s like to work at The Service Companies!
What roles have you held at The Service Companies? How long have you been with us?
I have been with The Service Companies since January 2015. I started as a Housekeeping Supervisor and have held multiple positions within the company including Housekeeping Operations Manager, Housekeeping Executive, and Assistant Director of Housekeeping and EVS. I have been working as the Director of Housekeeping and EVS Operations at one of our properties in Laughlin, Nevada since June 2017.
What does your job entail?
I am responsible for the overall management of our housekeeping and EVS departments on property. That includes handling finances, scheduling, training and coaching, and making sure our guests have a positive and memorable stay.
What do you love most about your position?
I love working with associates and guests of different cultures and backgrounds. I also love that everyday is different from the day before. Even when the same associate is performing similar duties as the day prior, the day always brings something new.
How do you stay motivated?
Providing for my son keeps me motivated each day. I also enjoy watching how hard my bosses work; it drives me to do the same.
Outside of work, how do you spend your time? What are you passionate about and what do you enjoy doing?
On my days off, I love spending time with my son. Some of our favorite activities include going to the movies, bowling, and hiking; we do these multiple times each month. I also run a football organization on the weekends where I am the head coach for two youth teams.
What has been your biggest accomplishment while working at The Service Companies?
My biggest accomplishment while working at The Service Companies has been getting nominated for both Manager of the Year within the organization, as well as Emerging Leader of the Year for Nevada Hotel and Lodging Association.
What has been the most rewarding part of your career with The Service Companies?
Two months after I stepped into my current role as Director of Operations, I went back to my previous location to speak with the employees. Without my knowledge, the entire team gathered in the basement and I walked down to a crowd of employees chanting and screaming my name with excitement. It was in that moment that I realized why I love being in this industry: to make an impact on my employees’ lives.
What do you look for in a potential team member? How can they set themselves apart?
When it comes to line level employees, I look for a positive attitude. You can teach employees every type of skill, but one thing you cannot teach is positivity. As far as management goes, I love helping my associates grow through the company. I want their dedication and work ethic to prove that they have the ability to take on a management role.